To return your jewellery, please contact us here. Our customer service will then help provide a replacement or refund.

Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your unapproved return.

You have 30 days from the date of receipt to return or exchange your order.

Please note that all the products must be returned in their original condition with all original packaging.

You can return your jewels if:

-You chose the wrong size

-You are not satisfied with the product

-You received your order in poor condition

You have 30 days from the date of receipt to return or exchange your order.

Please note that all the products must be returned in their original condition with all original packaging.

All shipped orders cannot be cancelled.

If you wish to cancel your order, let us know as soon as possible by contacting us and we'll do as much as we can.

After finalizing the checkout of an order, you may adjust its information by contacting us via contact@rossie.store within 6 hours.

Our jewellery pieces are delicately handcrafted with gold-fill, sterling silver, stainless steel and gold-plating, combining rich, warm tones with an effortless shine.

We aim to process your refund within 3-5 working days from the date of receiving returned products. You will be notified via e-mail once we proceed with the refund.